Ladder vs United Medicare Advisors: most-reported complaints compared
Most-reported issues at Ladder and United Medicare Advisors, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Ladder
TrustScore 4.7 · 3,047 reviews on Trustpilot.
287 reviews analysed, 2021-04-17 to 2026-10-08.
Complaint rate (recent window): 7%
100% of negative reviews get a company reply.
“Working with them was a big waste of time. Imagine if you get approved, what they will do to find in your medical history to deny a claim.”
United Medicare Advisors
TrustScore 4.9 · 88,807 reviews on Trustpilot.
871 reviews analysed, 2021-08-08 to 2026-10-24.
Complaint rate (recent window): 4%
100% of negative reviews get a company reply.
“These guys have been rapid firing calls to my phone despite being on the National Do Not Call Registry”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Ladder | United Medicare Advisors |
|---|---|---|
| Other | 26% | 16% |
| Support unreachable | 23% | 35% |
| Support unhelpful | 21% | 26% |
| Misleading pricing | 13% | 9% |
| Account/app problems | 3% | 5% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Ladder or United Medicare Advisors.