Ladder vs SelectQuote Home & Auto: most-reported complaints compared
Most-reported issues at Ladder and SelectQuote Home & Auto, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Ladder
TrustScore 4.7 · 3,047 reviews on Trustpilot.
287 reviews analysed, 2021-04-17 to 2026-10-08.
Complaint rate (recent window): 7%
100% of negative reviews get a company reply.
“Working with them was a big waste of time. Imagine if you get approved, what they will do to find in your medical history to deny a claim.”
SelectQuote Home & Auto
TrustScore 4.9 · 26,068 reviews on Trustpilot.
357 reviews analysed, 2022-01-07 to 2026-09-10.
Complaint rate (recent window): 2%
0% of negative reviews get a company reply.
“I tried several times to contact him. I stopped getting phone calls and it just came to condescending and rude emails”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Ladder | SelectQuote Home & Auto |
|---|---|---|
| Other | 26% | 17% |
| Support unreachable | 23% | 20% |
| Support unhelpful | 21% | 23% |
| Misleading pricing | 13% | 22% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Ladder or SelectQuote Home & Auto.