Kay Jewelers vs Shop LC: most-reported complaints compared
Most-reported issues at Kay Jewelers and Shop LC, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Kay Jewelers
TrustScore 2 · 436 reviews on Trustpilot.
110 reviews analysed, 2025-08-02 to 2026-11-10.
Complaint rate (recent window): 75%
0% of negative reviews get a company reply.
“He confirmed that two areas of the link had not been properly soldered, which could easily cause the chain to fail.”
Shop LC
TrustScore 4.3 · 34,383 reviews on Trustpilot.
4,442 reviews analysed, 2026-06-13 to 2026-11-12.
Complaint rate (recent window): 16%
100% of negative reviews get a company reply.
“Shop LC doesn't accept returns for clearance items. The items' descriptions weren't clear”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Kay Jewelers | Shop LC |
|---|---|---|
| Support unhelpful | 39% | 10% |
| Faulty product | 35% | 22% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Kay Jewelers or Shop LC.