Kay Jewelers vs Keyzar Jewelry: most-reported complaints compared
Most-reported issues at Kay Jewelers and Keyzar Jewelry, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Kay Jewelers
TrustScore 2 · 436 reviews on Trustpilot.
110 reviews analysed, 2025-08-02 to 2026-11-10.
Complaint rate (recent window): 75%
0% of negative reviews get a company reply.
“He confirmed that two areas of the link had not been properly soldered, which could easily cause the chain to fail.”
Keyzar Jewelry
TrustScore 4.8 · 1,452 reviews on Trustpilot.
297 reviews analysed, 2021-08-21 to 2026-10-23.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“the band was much thinner and cheaply made than it was advertised”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Kay Jewelers | Keyzar Jewelry |
|---|---|---|
| Support unhelpful | 39% | 36% |
| Faulty product | 35% | 32% |
| Warranty disputes | 16% | 6% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Kay Jewelers or Keyzar Jewelry.