HomeServe UK vs Store Insure: most-reported complaints compared
Most-reported issues at HomeServe UK and Store Insure, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
HomeServe UK
TrustScore 4.6 · 196,496 reviews on Trustpilot.
6,468 reviews analysed, 2026-03-04 to 2026-11-12.
Complaint rate (recent window): 10%
100% of negative reviews get a company reply.
“It took 12 days to get it fixed”
Store Insure
TrustScore 4.8 · 1,481 reviews on Trustpilot.
232 reviews analysed, 2018-05-12 to 2026-08-14.
Complaint rate (recent window): 2%
0% of negative reviews get a company reply.
“You can’t renew an existing policy or buy a new one, which is extremely frustrating”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | HomeServe UK | Store Insure |
|---|---|---|
| Support unhelpful | 32% | 13% |
| Support unreachable | 8% | 10% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, HomeServe UK or Store Insure.