HFM vs Norton Finance: most-reported complaints compared
Most-reported issues at HFM and Norton Finance, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
HFM
TrustScore 4.1 · 2,960 reviews on Trustpilot.
122 reviews analysed, 2026-03-10 to 2026-11-06.
Complaint rate (recent window): 70%
96% of negative reviews get a company reply.
“deposits made through the broker's official flow shouldn't just disappear without a clear resolution”
Norton Finance
TrustScore 4.8 · 236 reviews on Trustpilot.
175 reviews analysed, 2023-10-12 to 2026-09-30.
Complaint rate (recent window): 6%
100% of negative reviews get a company reply.
“No one gets back to you, you have to chase yourself.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | HFM | Norton Finance |
|---|---|---|
| Support unhelpful | 38% | 46% |
| Other | 8% | 18% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, HFM or Norton Finance.