Halifax vs Store Insure: most-reported complaints compared
Most-reported issues at Halifax and Store Insure, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Halifax
TrustScore 1.7 · 6,433 reviews on Trustpilot.
235 reviews analysed, 2026-07-17 to 2026-11-06.
Complaint rate (recent window): 83%
0% of negative reviews get a company reply.
“I was told "The Computer says no !" I then asked what I could do and was told I had to drive to where I was buying the car from”
Store Insure
TrustScore 4.8 · 1,481 reviews on Trustpilot.
232 reviews analysed, 2018-05-12 to 2026-08-14.
Complaint rate (recent window): 2%
0% of negative reviews get a company reply.
“You can’t renew an existing policy or buy a new one, which is extremely frustrating”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Halifax | Store Insure |
|---|---|---|
| Support unhelpful | 44% | 13% |
| Support unreachable | 36% | 10% |
| Account/app problems | 31% | 23% |
| Other | 9% | 23% |
| Billing errors | 6% | 13% |
| Overcharging | 3% | 13% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Halifax or Store Insure.