Goodhood vs Gap: most-reported complaints compared
Most-reported issues at Goodhood and Gap, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Goodhood
TrustScore 4 · 465 reviews on Trustpilot.
117 reviews analysed, 2026-04-28 to 2026-10-25.
Complaint rate (recent window): 14%
13% of negative reviews get a company reply.
“I bought a £100 e-voucher as a Christmas present, and it was never sent.”
Gap
TrustScore 2.1 · 18 reviews on Trustpilot.
18 reviews analysed, 2018-03-16 to 2026-11-07.
Complaint rate (recent window): 72%
0% of negative reviews get a company reply.
“I was blatantly charged me more money than I was supposed to be charged”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Goodhood | Gap |
|---|---|---|
| Delivery failed | 50% | 31% |
| Support unhelpful | 19% | 46% |
| Overcharging | 19% | 15% |
| Refund refused | 12% | 15% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Goodhood or Gap.