Genesis vs webuyanycar: most-reported complaints compared
Most-reported issues at Genesis and webuyanycar, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Genesis
TrustScore 1.6 · 226 reviews on Trustpilot.
106 reviews analysed, 2025-01-21 to 2026-11-09.
Complaint rate (recent window): 85%
0% of negative reviews get a company reply.
“First time it took multiple calls to get through, then a six week wait for an appointment to get it fixed.”
webuyanycar
TrustScore 4.8 · 361,201 reviews on Trustpilot.
4,907 reviews analysed, 2026-07-26 to 2026-11-11.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“When i arrived the advisor offered meless than half of what i was offered”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Genesis | webuyanycar |
|---|---|---|
| Support unhelpful | 67% | 10% |
| Support unreachable | 33% | 2% |
| Overcharging | 6% | 11% |
| Other | 4% | 20% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Genesis or webuyanycar.