Genesis vs Carcraft: most-reported complaints compared
Most-reported issues at Genesis and Carcraft, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Genesis
TrustScore 1.6 · 226 reviews on Trustpilot.
106 reviews analysed, 2025-01-21 to 2026-11-09.
Complaint rate (recent window): 85%
0% of negative reviews get a company reply.
“First time it took multiple calls to get through, then a six week wait for an appointment to get it fixed.”
Carcraft
TrustScore 1 · 1,062 reviews on Trustpilot.
242 reviews analysed, 2012-03-29 to 2025-05-23.
Complaint rate (recent window): 33%
0% of negative reviews get a company reply.
“they sold me a faulty car and couldn't have been less willing to help.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Genesis | Carcraft |
|---|---|---|
| Support unhelpful | 67% | 42% |
| Faulty product | 34% | 26% |
| Support unreachable | 33% | 8% |
| Overcharging | 6% | 19% |
| Other | 4% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Genesis or Carcraft.