Genesis vs Ron Skinner and Sons: most-reported complaints compared
Most-reported issues at Genesis and Ron Skinner and Sons, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Genesis
TrustScore 1.6 · 226 reviews on Trustpilot.
106 reviews analysed, 2025-01-21 to 2026-11-09.
Complaint rate (recent window): 85%
0% of negative reviews get a company reply.
“First time it took multiple calls to get through, then a six week wait for an appointment to get it fixed.”
Ron Skinner and Sons
TrustScore 3.4 · 124 reviews on Trustpilot.
102 reviews analysed, 2021-08-20 to 2026-10-19.
Complaint rate (recent window): 46%
0% of negative reviews get a company reply.
“I’ve still not received anything”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Genesis | Ron Skinner and Sons |
|---|---|---|
| Support unhelpful | 67% | 55% |
| Faulty product | 34% | 49% |
| Warranty disputes | 12% | 11% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Genesis or Ron Skinner and Sons.