Found vs Uncapped: most-reported complaints compared
Most-reported issues at Found and Uncapped, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Found
TrustScore 4.2 · 2,021 reviews on Trustpilot.
977 reviews analysed, 2022-01-19 to 2026-11-12.
Complaint rate (recent window): 19%
1% of negative reviews get a company reply.
“when you have a personal issue you can't talk to a live person?”
Uncapped
TrustScore 4.6 · 286 reviews on Trustpilot.
116 reviews analysed, 2025-03-12 to 2026-10-07.
Complaint rate (recent window): 9%
67% of negative reviews get a company reply.
“Not able to communicate with the business. I even scheduled a meeting and received no response.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Found | Uncapped |
|---|---|---|
| Support unreachable | 26% | 46% |
| Support unhelpful | 25% | 18% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Found or Uncapped.