Epic Games vs Steam: most-reported complaints compared
Most-reported issues at Epic Games and Steam, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Epic Games
TrustScore 1.5 · 4,721 reviews on Trustpilot.
142 reviews analysed, 2026-05-04 to 2026-11-10.
Complaint rate (recent window): 58%
0% of negative reviews get a company reply.
“i tried it out, it was shit so i went to return it and i couldn’t”
Steam
TrustScore 2 · 560 reviews on Trustpilot.
105 reviews analysed, 2024-11-27 to 2026-11-10.
Complaint rate (recent window): 71%
0% of negative reviews get a company reply.
“Their support is super passive-aggressive and super unhelpful”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Epic Games | Steam |
|---|---|---|
| Other | 39% | 7% |
| Faulty product | 31% | 16% |
| Account/app problems | 12% | 39% |
| Support unhelpful | 8% | 40% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Epic Games or Steam.