FirstPort vs Gateway - Everything Property: most-reported complaints compared
Most-reported issues at FirstPort and Gateway - Everything Property, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
FirstPort
TrustScore 3.8 · 24,602 reviews on Trustpilot.
916 reviews analysed, 2021-01-27 to 2026-11-09.
Complaint rate (recent window): 21%
81% of negative reviews get a company reply.
“The invoices rarely seem to add up, and the costs increase dramatically year after year.”
Gateway - Everything Property
TrustScore 4.4 · 1,802 reviews on Trustpilot.
312 reviews analysed, 2024-08-27 to 2026-11-07.
Complaint rate (recent window): 7%
59% of negative reviews get a company reply.
“In 9 years the cost for this company has almost doubled.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | FirstPort | Gateway - Everything Property |
|---|---|---|
| Poor core service | 35% | 35% |
| Support unhelpful | 32% | 40% |
| Support unreachable | 30% | 16% |
| Overcharging | 17% | 42% |
| Billing errors | 16% | 26% |
| Other | 7% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, FirstPort or Gateway - Everything Property.