FirstPort vs gas-elec Group: most-reported complaints compared
Most-reported issues at FirstPort and gas-elec Group, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
FirstPort
TrustScore 3.8 · 24,602 reviews on Trustpilot.
916 reviews analysed, 2021-01-27 to 2026-11-09.
Complaint rate (recent window): 21%
81% of negative reviews get a company reply.
“The invoices rarely seem to add up, and the costs increase dramatically year after year.”
gas-elec Group
TrustScore 3.8 · 190 reviews on Trustpilot.
103 reviews analysed, 2023-04-15 to 2026-10-21.
Complaint rate (recent window): 20%
0% of negative reviews get a company reply.
“Don't turn up for appointments and don't let you know.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | FirstPort | gas-elec Group |
|---|---|---|
| Poor core service | 35% | 14% |
| Support unhelpful | 32% | 29% |
| Support unreachable | 30% | 14% |
| Overcharging | 17% | 19% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, FirstPort or gas-elec Group.