Finset Ltd vs HFM: most-reported complaints compared
Most-reported issues at Finset Ltd and HFM, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Finset Ltd
TrustScore 4.9 · 1,288 reviews on Trustpilot.
324 reviews analysed, 2021-03-17 to 2026-10-30.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“Sent the lender wrong information which resulted in the contract having to be re-done,sent me the wrong contract twice,I ended up paying to much of a deposit”
HFM
TrustScore 4.1 · 2,960 reviews on Trustpilot.
122 reviews analysed, 2026-03-10 to 2026-11-06.
Complaint rate (recent window): 70%
96% of negative reviews get a company reply.
“deposits made through the broker's official flow shouldn't just disappear without a clear resolution”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Finset Ltd | HFM |
|---|---|---|
| Support unhelpful | 62% | 38% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Finset Ltd or HFM.