E.ON SE vs E.ON Next Energy Ltd: most-reported complaints compared
Most-reported issues at E.ON SE and E.ON Next Energy Ltd, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
E.ON SE
TrustScore 1.2 · 210 reviews on Trustpilot.
101 reviews analysed, 2022-04-10 to 2026-10-21.
Complaint rate (recent window): 93%
0% of negative reviews get a company reply.
“We have received several email notifications over the past 2 weeks ranging from £2000 in credit and -£2000 in debt.”
E.ON Next Energy Ltd
TrustScore 4.5 · 246,706 reviews on Trustpilot.
6,506 reviews analysed, 2026-07-04 to 2026-11-10.
Complaint rate (recent window): 12%
100% of negative reviews get a company reply.
“Appalling communication and a customer service department full of platitudes and excuses”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | E.ON SE | E.ON Next Energy Ltd |
|---|---|---|
| Billing errors | 50% | 19% |
| Support unhelpful | 50% | 32% |
| Support unreachable | 19% | 12% |
| Account/app problems | 12% | 8% |
| Overcharging | 7% | 11% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, E.ON SE or E.ON Next Energy Ltd.