E.ON SE vs Outfox Energy: most-reported complaints compared
Most-reported issues at E.ON SE and Outfox Energy, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
E.ON SE
TrustScore 1.2 · 210 reviews on Trustpilot.
101 reviews analysed, 2022-04-10 to 2026-10-21.
Complaint rate (recent window): 93%
0% of negative reviews get a company reply.
“We have received several email notifications over the past 2 weeks ranging from £2000 in credit and -£2000 in debt.”
Outfox Energy
TrustScore 4.8 · 57,176 reviews on Trustpilot.
2,976 reviews analysed, 2021-10-13 to 2026-11-12.
Complaint rate (recent window): 4%
100% of negative reviews get a company reply.
“They tried to bill me after I was no longer a customer as well.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | E.ON SE | Outfox Energy |
|---|---|---|
| Billing errors | 50% | 31% |
| Support unhelpful | 50% | 40% |
| Support unreachable | 19% | 26% |
| Account/app problems | 12% | 10% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, E.ON SE or Outfox Energy.