END. vs Moss: most-reported complaints compared
Most-reported issues at END. and Moss, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
END.
TrustScore 4.3 · 135,160 reviews on Trustpilot.
1,829 reviews analysed, 2025-12-31 to 2026-11-10.
Complaint rate (recent window): 18%
92% of negative reviews get a company reply.
“Never received the package. Customer support only via ChatBot.”
Moss
TrustScore 2.6 · 2,702 reviews on Trustpilot.
124 reviews analysed, 2026-05-16 to 2026-11-11.
Complaint rate (recent window): 71%
90% of negative reviews get a company reply.
“Moss Bros simply refused the refund and repeatedly insisted that the matter was closed”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | END. | Moss |
|---|---|---|
| Delivery failed | 26% | 23% |
| Support unhelpful | 16% | 48% |
| Faulty product | 10% | 20% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, END. or Moss.