EECU Credit Union vs Neighbors Bank: most-reported complaints compared
Most-reported issues at EECU Credit Union and Neighbors Bank, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
EECU Credit Union
TrustScore 4.6 · 1,946 reviews on Trustpilot.
362 reviews analysed, 2020-04-07 to 2026-09-29.
Complaint rate (recent window): 7%
0% of negative reviews get a company reply.
“The customer service team is barely aware of their jobs.”
Neighbors Bank
TrustScore 4.7 · 511 reviews on Trustpilot.
161 reviews analysed, 2025-05-05 to 2026-08-19.
Complaint rate (recent window): 6%
100% of negative reviews get a company reply.
“They were always wanting something extra. Instead of giving us a list up front each week it was something more.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | EECU Credit Union | Neighbors Bank |
|---|---|---|
| Support unhelpful | 27% | 33% |
| Support unreachable | 26% | 22% |
| Other | 17% | 44% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, EECU Credit Union or Neighbors Bank.