Crunchbase vs Vanguard: most-reported complaints compared
Most-reported issues at Crunchbase and Vanguard, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Crunchbase
TrustScore 1.4 · 51 reviews on Trustpilot.
48 reviews analysed, 2020-03-30 to 2026-09-15.
Complaint rate (recent window): 90%
0% of negative reviews get a company reply.
“I sent them an email about two issues on my business organization profile I didn't get a reply till now”
Vanguard
TrustScore 1.3 · 395 reviews on Trustpilot.
116 reviews analysed, 2026-02-24 to 2026-11-10.
Complaint rate (recent window): 91%
0% of negative reviews get a company reply.
“Vanguard has NEVER followed up with me despite those promises”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Crunchbase | Vanguard |
|---|---|---|
| Support unreachable | 40% | 22% |
| Support unhelpful | 21% | 68% |
| Billing errors | 19% | 10% |
| Other | 16% | 5% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Crunchbase or Vanguard.