GRUPO COMET vs OpenAI: most-reported complaints compared
Most-reported issues at GRUPO COMET and OpenAI, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
GRUPO COMET
TrustScore 1.6 · 194 reviews on Trustpilot.
10 reviews analysed, 2012-01-12 to 2023-02-11.
Complaint rate (recent window): 80%
0% of negative reviews get a company reply.
“I lost 2months of my warranty got no compensation, missed my last Christmas with my grandad that I really wanted to get on video.”
OpenAI
TrustScore 1.3 · 1,320 reviews on Trustpilot.
181 reviews analysed, 2026-07-06 to 2026-11-10.
Complaint rate (recent window): 91%
0% of negative reviews get a company reply.
“Open AI has flatly refused to refund the credits”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | GRUPO COMET | OpenAI |
|---|---|---|
| Faulty product | 75% | 23% |
| Support unhelpful | 75% | 34% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, GRUPO COMET or OpenAI.