Colonial Surety vs First Tech: most-reported complaints compared
Most-reported issues at Colonial Surety and First Tech, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Colonial Surety
TrustScore 4.8 · 6,541 reviews on Trustpilot.
450 reviews analysed, 2025-01-19 to 2026-11-05.
Complaint rate (recent window): 4%
100% of negative reviews get a company reply.
“Was assured that it would be taken care of and they would notify me. On Tuesday, I called again. It wasn’t fixed.”
First Tech
TrustScore 4.9 · 7,000 reviews on Trustpilot.
1,538 reviews analysed, 2025-01-05 to 2026-11-11.
Complaint rate (recent window): 4%
77% of negative reviews get a company reply.
“I was told by the account manager at the credit union that all the papers were in order and uploaded and that my mother's accounts were closed.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Colonial Surety | First Tech |
|---|---|---|
| Support unhelpful | 34% | 39% |
| Support unreachable | 19% | 12% |
| Other | 16% | 16% |
| Account/app problems | 10% | 33% |
| Billing errors | 6% | 8% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Colonial Surety or First Tech.