Collective Property Co. vs FirstPort: most-reported complaints compared
Most-reported issues at Collective Property Co. and FirstPort, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Collective Property Co.
TrustScore 4.2 · 62 reviews on Trustpilot.
59 reviews analysed, 2025-09-18 to 2026-09-22.
Complaint rate (recent window): 19%
40% of negative reviews get a company reply.
“getting any answers is a nightmare”
FirstPort
TrustScore 3.8 · 24,602 reviews on Trustpilot.
916 reviews analysed, 2021-01-27 to 2026-11-09.
Complaint rate (recent window): 21%
81% of negative reviews get a company reply.
“The invoices rarely seem to add up, and the costs increase dramatically year after year.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Collective Property Co. | FirstPort |
|---|---|---|
| Poor core service | 46% | 35% |
| Support unreachable | 36% | 30% |
| Other | 36% | 7% |
| Overcharging | 18% | 17% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Collective Property Co. or FirstPort.