Capital·com vs Vanguard: most-reported complaints compared
Most-reported issues at Capital·com and Vanguard, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Capital·com
TrustScore 4.6 · 15,256 reviews on Trustpilot.
744 reviews analysed, 2019-04-12 to 2026-11-11.
Complaint rate (recent window): 9%
100% of negative reviews get a company reply.
“I was unable to close my positions while the market continued to move normally.”
Vanguard
TrustScore 1.3 · 395 reviews on Trustpilot.
116 reviews analysed, 2026-02-24 to 2026-11-10.
Complaint rate (recent window): 91%
0% of negative reviews get a company reply.
“Vanguard has NEVER followed up with me despite those promises”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Capital·com | Vanguard |
|---|---|---|
| Account/app problems | 45% | 23% |
| Support unhelpful | 34% | 68% |
| Support unreachable | 13% | 22% |
| Overcharging | 10% | 4% |
| Billing errors | 10% | 10% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Capital·com or Vanguard.