Business Skies vs Prime Flights: most-reported complaints compared
Most-reported issues at Business Skies and Prime Flights, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Business Skies
TrustScore 4.9 · 2,844 reviews on Trustpilot.
520 reviews analysed, 2023-09-13 to 2026-11-12.
Complaint rate (recent window): 3%
95% of negative reviews get a company reply.
“Where is the $4800 mark up come from? That does not sound like a 20% “GUARANTEE”!!!”
Prime Flights
TrustScore 4.9 · 698 reviews on Trustpilot.
321 reviews analysed, 2025-04-12 to 2026-11-07.
Complaint rate (recent window): 1%
0% of negative reviews get a company reply.
“they refused any compromise at all, and I now have to take them to small claims court to try to recover my money.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Business Skies | Prime Flights |
|---|---|---|
| Support unhelpful | 41% | 50% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Business Skies or Prime Flights.