Aston Martin vs Genesis: most-reported complaints compared
Most-reported issues at Aston Martin and Genesis, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Aston Martin
TrustScore 2.6 · 40 reviews on Trustpilot.
37 reviews analysed, 2020-06-16 to 2026-09-01.
Complaint rate (recent window): 51%
0% of negative reviews get a company reply.
“On its return, there was severe brake vibration from all corners. It has been to a main dealer where there was a charge of £7,000.00”
Genesis
TrustScore 1.6 · 226 reviews on Trustpilot.
106 reviews analysed, 2025-01-21 to 2026-11-09.
Complaint rate (recent window): 85%
0% of negative reviews get a company reply.
“First time it took multiple calls to get through, then a six week wait for an appointment to get it fixed.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Aston Martin | Genesis |
|---|---|---|
| Faulty product | 42% | 34% |
| Support unhelpful | 26% | 67% |
| Other | 26% | 4% |
| Warranty disputes | 16% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Aston Martin or Genesis.