American Express vs Afro International: most-reported complaints compared
Most-reported issues at American Express and Afro International, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
American Express
TrustScore 1.3 · 950 reviews on Trustpilot.
221 reviews analysed, 2025-11-28 to 2026-11-09.
Complaint rate (recent window): 94%
0% of negative reviews get a company reply.
“It took 3 months, hours of complaints and a complaint to the ombudsman to resolve.”
Afro International
TrustScore 4.7 · 9,342 reviews on Trustpilot.
445 reviews analysed, 2025-05-26 to 2026-11-02.
Complaint rate (recent window): 4%
0% of negative reviews get a company reply.
“after they receive the money in their account what they should have done first they are putting it last”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | American Express | Afro International |
|---|---|---|
| Support unhelpful | 50% | 34% |
| Account/app problems | 23% | 25% |
| Support unreachable | 14% | 9% |
| Billing errors | 12% | 16% |
| Other | 7% | 21% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, American Express or Afro International.