Hayes & Jarvis vs Love Cuba: most-reported complaints compared
Most-reported issues at Hayes & Jarvis and Love Cuba, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Hayes & Jarvis
TrustScore 5 · 2,661 reviews on Trustpilot.
300 reviews analysed, 2011-11-22 to 2026-10-13.
Complaint rate (recent window): 0%
100% of negative reviews get a company reply.
“refuses to refund the money, giving us a refund credit note instead”
Love Cuba
TrustScore 4.9 · 1,808 reviews on Trustpilot.
220 reviews analysed, 2022-05-02 to 2026-09-05.
Complaint rate (recent window): 2%
0% of negative reviews get a company reply.
“Contacted Rep, changed room which was no better. She moved us next day, however by the time we arrived at new hotel we had wasted 2 days holiday.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Hayes & Jarvis | Love Cuba |
|---|---|---|
| Support unhelpful | 46% | 19% |
| Support unreachable | 27% | 14% |
| Not as described | 23% | 48% |
| Overcharging | 22% | 14% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Hayes & Jarvis or Love Cuba.