Discover Scotland Tours vs TUI UK & Ireland: most-reported complaints compared
Most-reported issues at Discover Scotland Tours and TUI UK & Ireland, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Discover Scotland Tours
TrustScore 4.9 · 1,370 reviews on Trustpilot.
495 reviews analysed, 2024-06-12 to 2026-10-25.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“Not very happy with the treatment”
TUI UK & Ireland
TrustScore 4.5 · 208,978 reviews on Trustpilot.
5,688 reviews analysed, 2026-05-24 to 2026-11-12.
Complaint rate (recent window): 14%
99% of negative reviews get a company reply.
“TUI didn’t provide the compensation promised.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Discover Scotland Tours | TUI UK & Ireland |
|---|---|---|
| Other | 36% | 12% |
| Not as described | 36% | 25% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Discover Scotland Tours or TUI UK & Ireland.