Discover Scotland Tours vs Jet2holidays: most-reported complaints compared
Most-reported issues at Discover Scotland Tours and Jet2holidays, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Discover Scotland Tours
TrustScore 4.9 · 1,370 reviews on Trustpilot.
495 reviews analysed, 2024-06-12 to 2026-10-25.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“Not very happy with the treatment”
Jet2holidays
TrustScore 4.4 · 504,912 reviews on Trustpilot.
6,800 reviews analysed, 2026-07-29 to 2026-11-11.
Complaint rate (recent window): 17%
100% of negative reviews get a company reply.
“the pictures you advertised are not true reality is the so called children pool has been filled in”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Discover Scotland Tours | Jet2holidays |
|---|---|---|
| Other | 36% | 30% |
| Not as described | 36% | 31% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Discover Scotland Tours or Jet2holidays.