Wildanet vs Virgin Media: most-reported complaints compared
Most-reported issues at Wildanet and Virgin Media, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Wildanet
TrustScore 4.5 · 1,430 reviews on Trustpilot.
348 reviews analysed, 2024-02-19 to 2026-11-04.
Complaint rate (recent window): 12%
100% of negative reviews get a company reply.
“No internet and no communication”
Virgin Media
TrustScore 2.2 · 108,702 reviews on Trustpilot.
3,516 reviews analysed, 2023-11-23 to 2026-11-10.
Complaint rate (recent window): 46%
71% of negative reviews get a company reply.
“their broadband service cut out every day about 430”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Wildanet | Virgin Media |
|---|---|---|
| Support unreachable | 51% | 21% |
| Poor core service | 38% | 32% |
| Support unhelpful | 26% | 47% |
| Overcharging | 6% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Wildanet or Virgin Media.