Wildanet vs BT: most-reported complaints compared
Most-reported issues at Wildanet and BT, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Wildanet
TrustScore 4.5 · 1,430 reviews on Trustpilot.
348 reviews analysed, 2024-02-19 to 2026-11-04.
Complaint rate (recent window): 12%
100% of negative reviews get a company reply.
“No internet and no communication”
BT
TrustScore 4.2 · 57,648 reviews on Trustpilot.
6,358 reviews analysed, 2026-07-25 to 2026-11-10.
Complaint rate (recent window): 20%
89% of negative reviews get a company reply.
“BT switched me over to a payable subscription for TNT Sports without my permission”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Wildanet | BT |
|---|---|---|
| Support unreachable | 51% | 16% |
| Poor core service | 38% | 16% |
| Support unhelpful | 26% | 41% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Wildanet or BT.