Urban Outfitters vs Next: most-reported complaints compared
Most-reported issues at Urban Outfitters and Next, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Urban Outfitters
TrustScore 1.4 · 2,100 reviews on Trustpilot.
102 reviews analysed, 2024-12-01 to 2026-10-28.
Complaint rate (recent window): 96%
0% of negative reviews get a company reply.
“I ordered curtains that arrived 5.5 whopping inches shorter”
Next
TrustScore 4.3 · 304,262 reviews on Trustpilot.
6,280 reviews analysed, 2026-04-10 to 2026-11-11.
Complaint rate (recent window): 18%
99% of negative reviews get a company reply.
“I have now been left sleeping on the floor without a bed and waiting for the item to be restocked since 23 September.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Urban Outfitters | Next |
|---|---|---|
| Delivery failed | 50% | 32% |
| Support unhelpful | 46% | 13% |
| Faulty product | 16% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Urban Outfitters or Next.