The Zebra vs Credible: most-reported complaints compared
Most-reported issues at The Zebra and Credible, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
The Zebra
TrustScore 4.7 · 5,277 reviews on Trustpilot.
729 reviews analysed, 2026-06-19 to 2026-11-11.
Complaint rate (recent window): 6%
95% of negative reviews get a company reply.
“When creating the policy I was told by the Zebra Agent that it was set to Auto Payments.”
Credible
TrustScore 4.8 · 9,968 reviews on Trustpilot.
548 reviews analysed, 2025-06-12 to 2026-11-11.
Complaint rate (recent window): 5%
98% of negative reviews get a company reply.
“nothing but problems”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | The Zebra | Credible |
|---|---|---|
| Misleading pricing | 24% | 29% |
| Support unhelpful | 22% | 12% |
| Other | 21% | 44% |
| Overcharging | 13% | 6% |
| Support unreachable | 10% | 7% |
| Account/app problems | 8% | 4% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, The Zebra or Credible.