The North Face vs Urban Outfitters: most-reported complaints compared
Most-reported issues at The North Face and Urban Outfitters, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
The North Face
TrustScore 1.3 · 2,218 reviews on Trustpilot.
125 reviews analysed, 2026-01-28 to 2026-11-11.
Complaint rate (recent window): 92%
0% of negative reviews get a company reply.
“Customers are ignored for weeks, then told faults won’t be fixed even when reported under warranty.”
Urban Outfitters
TrustScore 1.4 · 2,100 reviews on Trustpilot.
102 reviews analysed, 2024-12-01 to 2026-10-28.
Complaint rate (recent window): 96%
0% of negative reviews get a company reply.
“I ordered curtains that arrived 5.5 whopping inches shorter”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | The North Face | Urban Outfitters |
|---|---|---|
| Faulty product | 35% | 16% |
| Support unhelpful | 34% | 46% |
| Delivery failed | 24% | 50% |
| Refund refused | 15% | 20% |
| Refunds delayed | 10% | 11% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, The North Face or Urban Outfitters.