The Fold London vs Urban Outfitters: most-reported complaints compared
Most-reported issues at The Fold London and Urban Outfitters, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
The Fold London
TrustScore 4.2 · 297 reviews on Trustpilot.
103 reviews analysed, 2025-05-29 to 2026-09-22.
Complaint rate (recent window): 22%
100% of negative reviews get a company reply.
“my return was received nearly 2 weeks ago and still no refund.”
Urban Outfitters
TrustScore 1.4 · 2,100 reviews on Trustpilot.
102 reviews analysed, 2024-12-01 to 2026-10-28.
Complaint rate (recent window): 96%
0% of negative reviews get a company reply.
“I ordered curtains that arrived 5.5 whopping inches shorter”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | The Fold London | Urban Outfitters |
|---|---|---|
| Refunds delayed | 30% | 11% |
| Support unhelpful | 22% | 46% |
| Support unreachable | 17% | 13% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, The Fold London or Urban Outfitters.