The Fold London vs The North Face: most-reported complaints compared
Most-reported issues at The Fold London and The North Face, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
The Fold London
TrustScore 4.2 · 297 reviews on Trustpilot.
103 reviews analysed, 2025-05-29 to 2026-09-22.
Complaint rate (recent window): 22%
100% of negative reviews get a company reply.
“my return was received nearly 2 weeks ago and still no refund.”
The North Face
TrustScore 1.3 · 2,218 reviews on Trustpilot.
125 reviews analysed, 2026-01-28 to 2026-11-11.
Complaint rate (recent window): 92%
0% of negative reviews get a company reply.
“Customers are ignored for weeks, then told faults won’t be fixed even when reported under warranty.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | The Fold London | The North Face |
|---|---|---|
| Refunds delayed | 30% | 10% |
| Support unhelpful | 22% | 34% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, The Fold London or The North Face.