The Conran Shop vs Wayfair UK: most-reported complaints compared
Most-reported issues at The Conran Shop and Wayfair UK, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
The Conran Shop
TrustScore 4.6 · 3,280 reviews on Trustpilot.
164 reviews analysed, 2022-09-24 to 2026-08-21.
Complaint rate (recent window): 14%
100% of negative reviews get a company reply.
“Essayes were taken but never any call backs.”
Wayfair UK
TrustScore 3.9 · 126,978 reviews on Trustpilot.
4,386 reviews analysed, 2026-07-26 to 2026-11-11.
Complaint rate (recent window): 23%
99% of negative reviews get a company reply.
“FOUR times the wrong size mattress was delivered, should have been a euro size 200cm x 140cm”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | The Conran Shop | Wayfair UK |
|---|---|---|
| Delivery late | 33% | 30% |
| Support unhelpful | 29% | 18% |
| Faulty product | 27% | 24% |
| Delivery failed | 27% | 33% |
| Support unreachable | 11% | 6% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, The Conran Shop or Wayfair UK.