Squarespace vs WebToffee: most-reported complaints compared
Most-reported issues at Squarespace and WebToffee, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Squarespace
TrustScore 3.5 · 6,488 reviews on Trustpilot.
814 reviews analysed, 2026-04-16 to 2026-11-12.
Complaint rate (recent window): 19%
99% of negative reviews get a company reply.
“duplicate billing for the same website”
WebToffee
TrustScore 4.9 · 1,219 reviews on Trustpilot.
221 reviews analysed, 2022-05-12 to 2026-09-01.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“their response time is so slow I'm afraid.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Squarespace | WebToffee |
|---|---|---|
| Support unhelpful | 39% | 33% |
| Support unreachable | 29% | 19% |
| Account/app problems | 20% | 24% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Squarespace or WebToffee.