Salt Mobile vs Aerial Direct: most-reported complaints compared
Most-reported issues at Salt Mobile and Aerial Direct, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Salt Mobile
TrustScore 1.3 · 5,762 reviews on Trustpilot.
116 reviews analysed, 2025-08-19 to 2026-11-09.
Complaint rate (recent window): 93%
81% of negative reviews get a company reply.
“you cannot terminate your contract online”
Aerial Direct
TrustScore 4.8 · 20,018 reviews on Trustpilot.
837 reviews analysed, 2026-01-05 to 2026-11-12.
Complaint rate (recent window): 3%
99% of negative reviews get a company reply.
“we was still charged”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Salt Mobile | Aerial Direct |
|---|---|---|
| Support unhelpful | 30% | 33% |
| Poor core service | 21% | 19% |
| Billing errors | 17% | 12% |
| Contract term changes | 17% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Salt Mobile or Aerial Direct.