Prime Flights vs TravelBusinessClass: most-reported complaints compared
Most-reported issues at Prime Flights and TravelBusinessClass, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Prime Flights
TrustScore 4.9 · 698 reviews on Trustpilot.
321 reviews analysed, 2025-04-12 to 2026-11-07.
Complaint rate (recent window): 1%
0% of negative reviews get a company reply.
“they refused any compromise at all, and I now have to take them to small claims court to try to recover my money.”
TravelBusinessClass
TrustScore 4.9 · 5,306 reviews on Trustpilot.
719 reviews analysed, 2025-10-07 to 2026-11-08.
Complaint rate (recent window): 4%
67% of negative reviews get a company reply.
“They did NOT disclose Zipair is a discount, piecemeal, bill extra for normally included items.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Prime Flights | TravelBusinessClass |
|---|---|---|
| Support unhelpful | 50% | 32% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Prime Flights or TravelBusinessClass.