Octopus Energy vs Uswich: most-reported complaints compared
Most-reported issues at Octopus Energy and Uswich, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Octopus Energy
TrustScore 4.8 · 927,952 reviews on Trustpilot.
6,661 reviews analysed, 2026-06-15 to 2026-11-11.
Complaint rate (recent window): 5%
98% of negative reviews get a company reply.
“Octopus have incorrectly switched our supply to another company, and attempted to charge my wife and I over £5000 of energy that we didn’t use.”
Uswich
TrustScore 4.7 · 70 reviews on Trustpilot.
70 reviews analysed, 2016-02-17 to 2025-12-04.
Complaint rate (recent window): 6%
0% of negative reviews get a company reply.
“tariff was then almost doubled within a few months by the new supplier”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Octopus Energy or Uswich.