Napo Pet Insurance vs Royal Kennel Club Pet Insurance: most-reported complaints compared
Most-reported issues at Napo Pet Insurance and Royal Kennel Club Pet Insurance, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Napo Pet Insurance
TrustScore 4.5 · 4,861 reviews on Trustpilot.
387 reviews analysed, 2026-02-20 to 2026-11-11.
Complaint rate (recent window): 12%
99% of negative reviews get a company reply.
“My policy renewal went to £377 per month.”
Royal Kennel Club Pet Insurance
TrustScore 4.9 · 3,365 reviews on Trustpilot.
534 reviews analysed, 2024-01-08 to 2026-11-05.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“We are paying high monthly amounts but not able to claim for a year... our dog was attacked by another dog...we cannot claim a thing...?”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Napo Pet Insurance | Royal Kennel Club Pet Insurance |
|---|---|---|
| Overcharging | 48% | 11% |
| Warranty disputes | 24% | 32% |
| Support unhelpful | 12% | 17% |
| Misleading pricing | 11% | 11% |
| Support unreachable | 11% | 13% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Napo Pet Insurance or Royal Kennel Club Pet Insurance.