Moss vs Percival: most-reported complaints compared
Most-reported issues at Moss and Percival, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Moss
TrustScore 2.6 · 2,702 reviews on Trustpilot.
124 reviews analysed, 2026-05-16 to 2026-11-11.
Complaint rate (recent window): 71%
90% of negative reviews get a company reply.
“Moss Bros simply refused the refund and repeatedly insisted that the matter was closed”
Percival
TrustScore 2.4 · 2,939 reviews on Trustpilot.
559 reviews analysed, 2020-02-11 to 2026-11-11.
Complaint rate (recent window): 88%
97% of negative reviews get a company reply.
“they have not responded to any emails asking where the refund is at any point.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Moss | Percival |
|---|---|---|
| Support unhelpful | 48% | 9% |
| Delivery failed | 23% | 6% |
| Faulty product | 20% | 8% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Moss or Percival.