Ladder vs RentalCover.com: most-reported complaints compared
Most-reported issues at Ladder and RentalCover.com, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Ladder
TrustScore 4.7 · 3,047 reviews on Trustpilot.
287 reviews analysed, 2021-04-17 to 2026-10-08.
Complaint rate (recent window): 7%
100% of negative reviews get a company reply.
“Working with them was a big waste of time. Imagine if you get approved, what they will do to find in your medical history to deny a claim.”
RentalCover.com
TrustScore 4.8 · 25,443 reviews on Trustpilot.
1,930 reviews analysed, 2026-06-04 to 2026-11-12.
Complaint rate (recent window): 4%
92% of negative reviews get a company reply.
“After a week of trying to contact support I have heard nothing!”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Ladder | RentalCover.com |
|---|---|---|
| Support unreachable | 23% | 59% |
| Support unhelpful | 21% | 25% |
| Account/app problems | 3% | 8% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Ladder or RentalCover.com.