Kovo vs Paylaterr: most-reported complaints compared
Most-reported issues at Kovo and Paylaterr, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Kovo
TrustScore 4.9 · 20,914 reviews on Trustpilot.
5,316 reviews analysed, 2025-12-02 to 2026-11-13.
Complaint rate (recent window): 0%
100% of negative reviews get a company reply.
“Misleading marketing had me believing I was getting a personal loan.”
Paylaterr
TrustScore 1.2 · 526 reviews on Trustpilot.
552 reviews analysed, 2026-06-28 to 2026-11-08.
Complaint rate (recent window): 95%
100% of negative reviews get a company reply.
“They took my money and did not make my car payment!! Calls only good to voicemail”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Kovo | Paylaterr |
|---|---|---|
| Billing errors | 16% | 41% |
| Account/app problems | 13% | 9% |
| Support unhelpful | 6% | 14% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Kovo or Paylaterr.