Kovo vs Oportun: most-reported complaints compared
Most-reported issues at Kovo and Oportun, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Kovo
TrustScore 4.9 · 20,914 reviews on Trustpilot.
5,316 reviews analysed, 2025-12-02 to 2026-11-13.
Complaint rate (recent window): 0%
100% of negative reviews get a company reply.
“Misleading marketing had me believing I was getting a personal loan.”
Oportun
TrustScore 4.8 · 20,544 reviews on Trustpilot.
302 reviews analysed, 2023-12-14 to 2026-10-16.
Complaint rate (recent window): 11%
100% of negative reviews get a company reply.
“they add money in between loan payments”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Kovo | Oportun |
|---|---|---|
| Misleading pricing | 27% | 13% |
| Other | 24% | 16% |
| Billing errors | 16% | 22% |
| Account/app problems | 13% | 21% |
| Support unhelpful | 6% | 22% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Kovo or Oportun.