Jacada Travel vs US Ghost Adventures: most-reported complaints compared
Most-reported issues at Jacada Travel and US Ghost Adventures, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Jacada Travel
TrustScore 4.9 · 2,624 reviews on Trustpilot.
273 reviews analysed, 2018-08-06 to 2026-09-30.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“she actively ignored me to the point I had to make brand new enquiry through their website”
US Ghost Adventures
TrustScore 4.8 · 5,320 reviews on Trustpilot.
1,022 reviews analysed, 2025-10-02 to 2026-11-05.
Complaint rate (recent window): 4%
88% of negative reviews get a company reply.
“the guide was late so people weren't sure we were even in the right place.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Jacada Travel | US Ghost Adventures |
|---|---|---|
| Support unhelpful | 21% | 7% |
| Other | 19% | 35% |
| Not as described | 17% | 28% |
| Poor core service | 10% | 12% |
| Refund refused | 8% | 11% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Jacada Travel or US Ghost Adventures.