HPS Insurance vs First2Protect: most-reported complaints compared
Most-reported issues at HPS Insurance and First2Protect, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
HPS Insurance
TrustScore 4.9 · 3,323 reviews on Trustpilot.
975 reviews analysed, 2024-04-09 to 2026-11-11.
Complaint rate (recent window): 1%
75% of negative reviews get a company reply.
“When i requested to provide refund more than a week, no body is responding.”
First2Protect
TrustScore 4.9 · 8,385 reviews on Trustpilot.
1,306 reviews analysed, 2025-04-10 to 2026-11-11.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“portal, which offered no way whatever for me to pay for the next year's insurance.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | HPS Insurance | First2Protect |
|---|---|---|
| Support unreachable | 19% | 14% |
| Misleading pricing | 19% | 9% |
| Support unhelpful | 19% | 33% |
| Account/app problems | 10% | 28% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, HPS Insurance or First2Protect.